Fair Dealing Policy

Our Commitment

Zurix is committed to conducting its business honestly, transparently, and in accordance with the fair dealing provisions of the Financial Markets Conduct Act 2013.

These provisions prohibit misleading or deceptive conduct, false or misleading representations, and unsubstantiated representations in relation to financial products and financial services.

This policy outlines the approach Zurix takes to ensure its services, communications, and dealings with clients and other parties are consistent with these legal obligations.
‍

Our Fair Dealing Principles

Zurix aims to ensure that:

• All communications with clients, borrowers, and investors are clear, accurate, and not misleading.
  
• Marketing and promotional materials are prepared with reasonable care and supported by appropriate evidence.
  
• Information provided to Zurix as part of any application or transaction is verified where appropriate.
  
• Staff understand and comply with fair dealing obligations under New Zealand financial services legislation.
  ‍

Client Verification and Application Requirements

Zurix maintains processes and procedures for verifying the identity of clients and assessing the suitability of potential borrowers and counterparties.

To apply for services provided by Zurix, applicants may be required to:

• Provide information and documentation requested as part of the application process;
  
• Provide accurate and complete information relevant to the transaction; and
  
• Satisfy Zurix’s internal onboarding and due diligence requirements.
  

Zurix reserves the right to decline any application or restrict access to its services where it reasonably believes that:

• information provided is false, misleading, incomplete, or inconsistent;
  
• the applicant has engaged in misleading or deceptive conduct; or
  
• the applicant has breached the terms under which Zurix provides its services.
  ‍

Compliance with Fair Dealing Obligations

Zurix takes reasonable steps to ensure compliance with the fair dealing provisions of the Financial Markets Conduct Act. In particular, Zurix seeks to avoid conduct that may:

• Mislead or deceive clients or potential clients
  
• Create a false or misleading impression about a financial product or service
  
• Involve representations that cannot be substantiated with reasonable evidence
  

All staff involved in client interactions, marketing, lending, and collections are expected to follow internal policies and procedures designed to support these obligations.
‍

Monitoring and Internal Controls

Zurix applies a combination of automated and manual checks as part of its operational processes. These controls are designed to identify inconsistencies, anomalies, or conduct that may indicate misleading or deceptive behaviour.

Where concerns arise, matters may be escalated internally for further investigation and, where required, reported to relevant regulatory or enforcement authorities.
‍

Continuous Review

Zurix periodically reviews its policies, procedures, and communications to ensure they remain consistent with applicable legislation and regulatory expectations.